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Can an estate agent carry on doing viewings, even if they explicitly stated it would be taken off the market when our offer was accepted?

We are 7 weeks into purchasing a house. We were told with the acceptance of our offer, the house would be taken off the market. We've just found out they are offering and also arranging viewings of the house. I understand they may want to cover their backs, but they explicitly stated it would be taken off - id rather they said they were still doing viewings and been honest.

Asked on Feb 27 2014, General in Newport | Report content

Answers (1)

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  • The likelihood is that the vendor has instructed the agent to remarket the property in the belief that the sale is not going at the speed he had hoped. Without knowing the details two - two and a half months is far from unusual to reach exchange of contracts. Whatever the situation, the property ombudsman is clear about how this should have dealt with: Continuation of Marketing 7d When an offer has been accepted subject to contract (in Scotland, conclusion of missives) you must consult and take the seller’s instructions as to whether the property should be withdrawn from the market, or continue to be marketed. In the latter case, you must so advise the prospective buyer in writing. The prospective buyer must also be informed in writing should the seller later decide to put the property back on the market.

    Web reference: http://www.tpos.co.uk/downloads/TPOE27-1%20Code%20of%20Pr...

    Answered on May 20 2014, Report content

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