Reference fee con, 2 applicants at one time!!

Hi I have recently put in an application to rent a property. I was informed it would cost £80 reference fee to process should I be sucessful. I was told there was already an application going through was going through, but there was a chance this potencial tenant they wouldn't pass. The guy from the company told me he was going to view all applicants and consider which one to put through, saying normally its first come first served which I thought was fair. This last week the guy emailed to let me know he was seeking references about me and my partner. Me and my Partner knew our references would come back positive so were hopeful to rent this property. But before all my references could come through the guy telephoned me to say he was sorry to inform me that the original applicants were sucessful as there references had come through before ours. He also said we wouldn't be recieving our £80 fee as they had already started checking our references. This doesn't make sense to me !

Asked on Nov 6 2011, Renting in Coventry | Report content

Answers (4)

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  • Sounds like you lost out in a race, however I think it only fair that the agent refunds your fee.

    Answered on Nov 7 2011, Report content
  • This doesnt sound like oridinary letting practice. When a tenant is found they are normally asked to provide a holding fee which secures the property for them and takes it off the market. It also means that no other tenants can be considered during the referencing process. It is unusual to reference two applicants at the same time.

    Answered on Nov 14 2011, Report content
  • If you were told that you would be charged a reference fee only if you were successful. Clearly you weren't successful and I would point this out to the company and demand my money back.

    Answered on Nov 23 2011, Report content
  • You should have been returned the fee as the have refused you the let. If you had pulled out then they could have kept it. It is risky when putting down money on a property that already has a let going through on it, but that is no excuse for the agent to keep your cash.

    Answered on Dec 28 2011, Report content

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