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Why does ims have hundreds of negative reviews?

Why does every one i talk to tell me that i.m.s. has hundreds of negative reviews, is it because they don't care about the tenant as the landlords pay them?

Asked on Oct 20 2014, Renting in Derby | Report content

Answers (9)

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  • It is usually those that have had a bad experience that leave a review. I am sure that there will be plenty of satisfied customers that have not taken the time to publish their review of the service. Whilst some complaints may well be justified, there are a number of scenarios in residential sales and lettings where the blame may be aimed at the agent but it may not actually be their fault. If you are a tenant or a potential/current landlord and you have any questions about lettings, feel free to get in touch with Hannells and we may be able to point you in the right direction.

    Web reference: http://www.hannells.co.uk/contact-us

    Answered on Oct 27 2014, Report content
  • They are terrible, we used them as a letting agent and they were utterly useless, didn't check the property and failed to make timely repairs. Avoid!

    Answered on Nov 12 2014, Report content
  • They work for the landlord who pays them, and dont really care what the tenants say. Its mostly them who complain about ims,but there are lots of other reputable companies to use in derby.

    Answered on Nov 18 2014, Report content
  • Thank you for your question - IMS Lettings Ltd do care about both Landlords and Tenants. We have thousands of managed properties, deal with hundreds of moveins, move outs and repairs per year and the vast majority of our customers use us over and over again. We are proud to be the largest independant, family run, property agent in Derbyshire. The system for reviews on the internet is fundamentally flawed - reviewers do not have to be indentified so what stops anyone publishing a poor review including the competition? IMS Lettings do not have hundreds of negative reviews - there are a very few isolated reviews which the authors never, ever let us know who they are or where the property is. If these were genuine surely the best way to resolve any issues is contact the agent but the reviewers never do. We are a honest and fair agent and are happy to discuss with both landlord or tenants any aspects of lettings. We can be reached on 01332 669911 or at www.imslettings.com

    Answered on Jan 12 2015, Report content
  • I don't know why IMS have received poor reviews as I've used this agent many times and their service is proactive, professional and in my opinion faultless.

    Answered on Mar 2 2015, Report content
  • IMS, I hope your repairs team can identify me and my property. I don't want to leave my or your staff details publicly. I am here because I have been having am issue with my toilet since the start of April 2015 and this hasn't been resolved yet!! I have 2 kids living in this property. The toilet has also been blocked since last 2 weeks and the house is starting to stink. I have made several calls and have been told that the plumber will call us and make an appointment. Same reply each time I ring the repairs team !! No one take the ownership of the call raised. No replies to emails at all! Can anyone here advice me whether there is any body/organisation/regulatory where a formal complaint can be made? I know the easy way to get out of this is to quit the place but that's not a real solution.

    Answered on May 15 2015, Report content
  • I've received absolutely shocking service from IMS Leaders as a landlord. It then became much worse when they realised I would no longer be using them. They are a month over the legal time frame for giving me the deductions from the deposit. Had to make a complaint to the The Property Ombudsman.

    Answered on Feb 11 2016, Report content
  • Beacuse they can be described in one word, pathetic. Issues as a tenant with inability to contact them, visits where they walk into the house without even knocking then demand we remove the dog who we paid an extra deposit for. They also took bank details promising a direct debit then the following month denied any knowledge of this so are lieing or have someone dodgy working for them. When leaders ever do reply to reviews this is the response they send, "Thank you for your question - IMS Lettings Ltd do care about both Landlords and Tenants. We have thousands of managed properties, deal with hundreds of moveins, move outs and repairs per year and the vast majority of our customers use us over and over again. We are proud to be the largest independant, family run, property agent in Derbyshire. The system for reviews on the internet is fundamentally flawed - reviewers do not have to be indentified so what stops anyone publishing a poor review including the competition? IMS Lettings do not have hundreds of negative reviews - there are a very few isolated reviews which the authors never, ever let us know who they are or where the property is. If these were genuine surely the best way to resolve any issues is contact the agent but the reviewers never do. We are a honest and fair agent and are happy to discuss with both landlord or tenants any aspects of lettings. We can be reached on 01332 669911 or at www.imslettings.com" This does not help, when contacted they do not reply, do not pass messages on to landlords or do not ensure work is done. They are clearly not bothered about their clients (tennants/ landlords) when rather than responding to complaints they simply attack the reviewers and accuse their competition of sabotage. Messages are not passed on, lies are told and when complaints are made they are ignored. These are reviews from real clients of theirs whom if they would approach on a less aggressive basis then problems could be solved and reviews changed.

    Answered on Aug 29 2016, Report content
  • I have recently completed a three year tenancy with IMS, now having bought a property. They have quite frankly aided and abetted the landlord to take unwarranted money from my deposit and I'll be taking them to court if they don't sort it out soon.

    Answered on Oct 10 2016, Report content

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