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Lester10

Entry phone not working.

At the property viewing as well as the advertisement of the agent clearly stated entry phone for the flats. On the day of the handover, had shown the agent that the entry phone is not operational. Am now advised by the agent, that once other flats are completed, then our entry phone will be dealt with. What I can't understand is what my entry phone system has to do with the other flats in the building. This is a refurbished flat and there are separate landlords.

Asked on Aug 1 2011, Renting in Croydon | Report content

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  • Photo of David Atherton

    David Athe...

    Entry phone is the responsibility of the management company, not the landlord. Get on to them, and tell them if they won't fix it, you won't pay your service charge. Speak to your neighbour tenants and get them to do the same - or write a letter signed by all of you.

    Answered on Aug 19 2011, Report content
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  • No photo available of Clare

    Clare

    If this is a new development and still being completed, this will affect all flats also will be a development issue. If this is just your flat the usual protocol is if the entry phone is within the apartment and you have sole access the landlord is required to repair the entry phone or tenant if you damaged this! Seeeing as you have just moved in this should be on the inventory. if this is a communal problem affecting other apartments the Managing Agents working on behalf of the Management Company would be responsible and contact details should be in the notice board of the communal area or your letting agent should have these. Hope this helps.

    Answered on May 2 2012, Report content
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