Estate agent claiming fees not agreed?
Hi, I am just about to exchange on my house, but my solicitor has informed me that the estate agent is charging more than I verbally agreed. Initially we agreed to use an alternative agent than the one that found the buyer, and set a fee inclusive of VAT. The initial estate agent wasn't performing too well, so I agreed verbally to add another agent on a 'winner takes all basis' for the same fee. Now the second agent is claiming that I owe the rate plus VAT and that I received a letter detailing the terms and conditions - which I have not. Given that I have not signed anything, and a verbal agreement was made, am I obliged to pay the fee that they are demanding? (Hope that wasn't too confusing!)
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