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Estate agent not securing house properly after viewing

We have a contract with an estate agent, 12 weeks with 6 weeks left to run. During this time we have had a lot of occasions when, following a viewing, the lights have been left on or the bathroom fan left running (often for hours at a time before we get home from work), and one occasion the agent left the front door open - not just unlocked but open! We have complained each time to the agent (by phone) but they do not show any diligence and when a light was left on again yesterday it was the last straw. Would this be classed as a breach of contract? We are so fed up with them now.

Asked on Dec 20 2016, Selling in Surrey | Report content

Answers (3)

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  • Sorry to hear this. It´s a tricky one as I would imagine that negligence on the Estate Agent´s part would not be stipulated on the contract. I think your first point of call would be the Property Ombudsman: 01722 333306. If you have no luck there, feel free to drop another message here and we can look into it further.

    Answered on Dec 21 2016, Report content
  • Another thought on this - if it´s a chain estate agency, you might also want to contact the Head Office?

    Answered on Dec 21 2016, Report content
  • They should be ashamed of themselves and let you go! If they don’t, contact their Ombudsman as they have failed in their duty of care.

    Answered on Jan 16 2017, Report content

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