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1st time buyer need advice

Hi, I really need advice from you, I am buying from a builder and finding it difficult to deal with them, they are constantly changing what they said like having seen their show home with everything, some of the stuffs have changed, things like shower in the bathroom is no longer included, there are no tiles around in the kitchen and the fence won't be done. I have a mortgage agreed but haven't exchanged contract yet. I visited the house and found some poor finish (they said it wasn't finished yet but show some bad skills) and now when I asked them for tiles in the kitchen I was quoted £1000,00 which seems unreasonable. Do you have any advice on how I can deal with them? We have agreed on the price but I have a strong feeling that I am being taken for a mug. What can I do? Regards

Asked on May 30 2012, General in Stoke-on-Trent | Report content

Answers (6)

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  • I have added a snagging list for you. Please do consider a professional snagger. Buying a new build home can potentially be as fraught with difficulties as with a pre-owned home. Don't put money down or agree to anything until you have everything in writing and are 100% sure of what you are buying. A new home can be wonderful, I wouldn't put you off, just do be careful. Go to consumer direct for more advice if you feel you are not getting what you originally agreed with the builder.

    Web reference:

    Answered on May 30 2012, Report content
  • Is it NHBC backed? If so go to them

    Answered on Jun 2 2012, Report content
  • The best thing you can do is clarify EVERYTHING in writing before moving forwards. Even then, trust your instincts. If a builder promises you £5000 worth of work, but goes bankrupt after you have paid for the property then you will have lost out. If there is poor workmanship evident please get things corrected before exchange / completion. Legal battles are stressful, expensive and complicated... you have the power to walk away, make sure you use it if the deal isn't right for you.

    Answered on Jun 5 2012, Report content
  • As I said - is it NHBC? Go to their website to see if the builder is registered. If so they will give you a level or protection. If you have a decent local solicitor they will be on the case. If however you chose to use some on line factory conveyancing bucket shop to save money, to be frank, speaking as a solicitor - it serves you right if you buy a pig in a poke.

    Answered on Jun 5 2012, Report content
  • I'm afraid people often get caught out by new home builders. The NHBC warranty is not a magic wand to make things all wonderful with your new home. The builders pay to have this warranty and like the ombudsman, they almost always side with the builder. New homes are selling for huge premiums and you don't get your money’s worth, buy an older home and get a survey done. Save a fortune and still get a lovely home is my advice. I would try and put you off! I would run not walk from a builder like this! Been there, worn the t-shirt and lost money. I now have a fantastic home, but sold my new build for a loss of £20,000, it was a nightmare I would not repeat.

    Answered on Jun 7 2012, Report content
  • Thanks. All the builder is NHBC, I had some reserve earlier and I have an instinct that something is wrong not sure what though. A simple question though: what is the average margin on new build? I am looking to negotiate on the price. Thanks

    Answered on Jun 7 2012, Report content

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