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Why do many letting agents treat the landlords rudely almost to the point that they think "they" own your property?

Why do many letting agents treat the landlords rudely almost to the point that they think "they" own your property?

Asked on Nov 28 2009, Renting in Bournemouth | Report content

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  • Apologies for contacting you in this manner but your question caught my eye! Unfortunately there are some agents in Town that as you say think 'they' own your property and as an owner of a letting agent personally feel very strongly on this subject as we then all get tarnished with that same brush. Please don't take this as a 'he's trying to sell his services' speech as its not. What I would say however, is that we respect the fact that you are the property owner and all decisions need to be run past you whether it be, the tenants you are accepting into your property or any repairs that need doing as it's not my money being spent. If i can ever help in any way with your properties please don't hesitate to contact me.

    Answered on Dec 3 2009, Report content
  • Short answer is that unfortunatley a lot of agencies think they know the most and what's best, however they don't convey their messages in a professional and helpful manner.

    Answered on Mar 12 2010, Report content
  • In my opinion any agent that does not respect it's your property does not deserve your business and that is what this is. Agents can be very good - then you've got the others! The key thing to remember is that you are the boss - this is your investment and your property and they are providing a service to you which you are paying for. If you are not receiving the level of service you desire then you should move agents.

    Answered on Mar 20 2010, Report content
  • In my experience this is down to the type of letting agency that you instruct. If you are dealing with a larger corporate firm who employ numerous staff then you will not get the personal touch. The employee will still continue to earn a salary, irrespective of whether or not your property stays on the books of that company. On the other hand, if you deal with a small business then you are more likely to deal with those who`s livelihood depends on retaining a good relationship with their landlords. From our own business perspective we have two directors that deal with all aspects of managing the property and this works well for the majority of uk resident and overseas landlords.

    Web reference:

    Answered on Jun 30 2010, Report content
  • Unfortunately we have fallen prey to a premier letting agent in Lytham St Annes (they don't advertise on Zoopla) who thought they owned our property and put there own friends in our rental property withour our permission and eventually the tenants did not pay the rent for over 6 months (they were on housing benefit eventually but we were not informed by the agents) so they have scarpered with tax payers housing benefit money and our rent) The agents did nothing and were rude and non communicative.

    Answered on Sep 26 2011, Report content
  • Sounds like the work of either an arrogant older agent that's been in the business so long that he/she believes they no best and consulting you (the Landlord) would be wasting their precious time or a junior that works for a large corporate chain that still lives at home, offering no personal experience and using attitude to cover up their lack of knowledge. Write to this agent stating that you want them to copy you in on all correspondance between themselves and the tenants. This will either push them into releasing you from their terms of business or buck their ideas up or they're likely to lose a Landlord. Good luck! David from the Landlords Investors Club, Bournemouth.

    Answered on Oct 30 2011, Report content

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