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What can I do if my landlord won't replace my boiler and I have no hot water? What is a reasonable time frame for it to be fixed?

I contacted my landlord at the beginning of May to inform her that my boiler was acting up and I had no hot water, 2 weeks later after much nagging from me she sent round a plumber who told her in front of me that it could not be repaired and she needed to replace it, That was on the 15th I still have no hot water, I bathe cold which is quite distressing (we have no electric shower either) and have to boil my kettle repeatedly to bathe my 4 children, occasionally the water will run hot for a few seconds but that is not sufficient to run a warm bath for my kids. What can I do? I asked her again today about replacing the boiler and she said she will get to it but she has court costs and other expenses to pay which are crippling her. 2 months on I am still waiting. I am still in the 3rd month of my 6 month probationary phase of my tenancy and am worried that if I nag too much she will not renew and I will be left high and dry. What can I do reasonably and legally??

Asked on Jun 24 2013, Renting in Portland | Report content

Answers (1)

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  • Hi WhiplashWonder, The simple reality of a situation like this is that your landlord is fully responsible for making sure that your boiler, or that in any rental home, is fully functioning. Priority should also always be given to those homes where there are children present. The law states under the Landlord and Tenant Act 1985 (LTA) that landlords are responsible for "(c) keep in repair and proper working order the installation in the dwelling for space heating and heating water.(Section 11, LTA 1985)". Given that these repairs are to be carried out within reasonable time, I would personally estimate that some form of breach has been carried out by your landlord, and it would definitely be worth reporting them to the local housing authority. Other costs escalating is not a reasonable excuse for failing to deliver the basic requirement to a tenant. Many thanks, Scott

    Answered on Jun 27 2013, Report content

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