Skip to main content Skip to footer

Estate agent claiming fees not agreed?

Hi, I am just about to exchange on my house, but my solicitor has informed me that the estate agent is charging more than I verbally agreed. Initially we agreed to use an alternative agent than the one that found the buyer, and set a fee inclusive of VAT. The initial estate agent wasn't performing too well, so I agreed verbally to add another agent on a 'winner takes all basis' for the same fee. Now the second agent is claiming that I owe the rate plus VAT and that I received a letter detailing the terms and conditions - which I have not. Given that I have not signed anything, and a verbal agreement was made, am I obliged to pay the fee that they are demanding? (Hope that wasn't too confusing!)

Asked on Aug 13 2013, Selling in Bury | Report content

Answers (2)

Was this question useful? Yes 0 No 0

Sort by: Oldest | Recent | Highest rated

  • If there is nothing in writing ie no agreement then the estate agent has not complied under the estate agents act. I would not agree to pay until they can provide a valid agreement

    Answered on Aug 16 2013, Report content
  • Hi, You should have signed a contract and although you should have signed an agreement to confirm you are happy with the estate agents fees. Unfortunately if your second estate agent is advising they sent you a letter confirming their fees and they have performed as you instructed them (I.e. Found you a buyer) then in all probability you will have to pay their fee as stated in their letter. The chances are they have proof of postage or proof that it was sent via email.

    Answered on Sep 23 2013, Report content

Didn't find what you were looking for? Ask a question

More Selling in Bury questions on AskMe

See more AskMe Q&A about Selling