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Getting out of estate agency contract due to breach

Signed with an agent, contract (26wk sole agent). My local branch which I initially signed with has closed and they have moved me to Preston. First advising they where temp moving and later I found out that it was permanent. Reason I signed with this particular agent was because they where local and prospective buyers where more likely to go to them looking for a house in Chorley rather than Preston city centre. I don't get any feedback unless I contact them. They do not do the viewings and will not do the open day and expect me to. I also had to request that they send information regarding the open day to any prospective buyers on their books!! I have put my concerns to the md and told him that I would give them an opportunity to make things right and then I still had to contact them for feedback and ask about an open day. I wish to get out of the contract but I am not sure if I will have to pay any fees if I go with another agent. They have made no apology nor have they done anymore than an online agent would!!

Asked on Aug 31 2012, Selling in Chorley | Report content

Answers (1)

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  • You need to carefully read through the wording in the contract you have signed. It doesn't sound like you are getting a good level of service from them, but if they don't say they do accompanied viewings or attend open days, I doubt you can do much about that. It isn't right to allow you to do the open day yourself, I too would be annoyed about that. Giving feedback is such a basic essential, I can't understand why they don't keep in contact with you? With the closing of the shop, I am not entirely sure if that would be considered a breach of contract. There is a free solicitor service online, if you do a Google search you should find this. Or get a few free minutes with a local solicitor. Once you have a copy of the contract, run it by a solicitor, they should be able to tell you if you can get out of the contract or not. I just hate these long contracts 'some' agents will sign people into, because there are too many agents out there promising what they cannot, or do not deliver.

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    Answered on Sep 1 2012, Report content

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