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Estate agent issues - introduction

Can some one help, I initially marketed my house with a national estate agent and the experience was horrendous. They: 1) Overvalued my house - 2) Fabricated viewings - caught on dog cam 3) Disclosed offers to buyers - caught on dog cam 4) Didn't document offers or send them in writing against the law 5) Failed drastically to convert offers to a sale, in most cases not even getting in to a negotiation 6) Communication was abysmal I had to constantly chase for feedback I have raised a complaint that is going through the motions at the minute and will likely go to the Ombudsman. I moved to another estate agent (locally owned) and noticed an immediate uptake in quality of everything. I’ve also since had feedback from people who made offers on my house with my first estate agent that: Buyer 1) In one case the estate agent didn’t follow up after with the buyer as per my request and they were left in limbo Buyer 2) On the other extreme pressured the buyers so hard to increase their offer they backed out Buyer 2 has came back me and made a renewed offer to an acceptable level, I can’t refer them back to my first estate as I frankly don’t trust them to manage the fail based on previous experience also they won’t work with them due to their experience. I have accepted the offer as I need to sell my house or risk losing the one that I’m buying, my concern is I will have to pay agent 1 and 2 their fees. I feel that I have a strong case for professional negligence, as well as breach of contract based on the negligence and the fact that they have breached the TPOS code of conduct and estate agents legislation. What are people views: does anyone have experience of this?

Asked on Dec 6 2017, Selling in Leicester | Report content

Answers (1)

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  • Thanks for sharing your experiences, and good to hear things have turned around somewhat. This can be a tricky issue as much will depend on the estate agency contract with the first agency). I think you have done the right thing in getting in touch with TPOS - they should be able to guide you in the best way. All the best with the sale.

    Answered on Dec 8 2017, Report content

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