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Frequently Asked Questions

Below are some of our 'frequently asked questions'. If you are unable to find the answer to your query here or still need help, please Contact us.

Confused by property industry jargon? See our Property glossary and/or Industry abbreviations.

What is Zoopla and what services do you offer?

Zoopla is one of the leading property websites in the UK and has become an essential resource for buyers, sellers, owners and agents alike.

Is Zoopla an estate agency?

We are not an estate agency. We are a property portal providing details of homes listed for sale/to rent by estate agents or developers.

How does Zoopla make money?

The information and services we offer are completely FREE to the general public. We make our money by selling advertising, leads and other services to professionals/businesses.

Why is the location I entered not recognised by your search?

The most common cause of this is misspellings. Check that the place name or postcode you entered is spelled correctly. If you believe a location should be recognised and it is not, please contact us.

How do I obtain more details about properties listed for sale/to rent?

If you would like more information or to arrange a viewing for any property listed for sale or to rent on our website, simply select the 'Contact agent' link for the relevant property or call the telephone number displayed to contact the estate agent or developer who is marketing it.

Why am I yet to hear back from an agent I contacted via your website?

We're sorry that the agent or developer you have tried to contact has not responded promptly. We are constantly working with agents/developers to help ensure that all Zoopla emails are responded to as quickly as possible. In the meantime, we recommend you contact them directly by telephone..

My home is for sale via an agent but it is not listed on Zoopla. Why?

If your agent lists their properties on Zoopla then it should appear on our website as soon as your agent has uploaded it to our database. If your agent does not list their properties on Zoopla then you should request that they do so in order to maximise exposure for your property and enhance your chances of a successful sale.

Why is my property still on your website when it has been sold?

Your home may still appear on our website until the sale has been completed after which it should no longer appear on the site. If you have completed the sale and your property is still listed as 'for sale', please contact your agent to ensure that they update the status of your home on Zoopla. Alternatively you can click on the 'Report Listing' button which is present on the right hand panel of the property details page and we will contact the agent on your behalf.

My home is listed for sale/rent but some of the details are incorrect. How do I fix this?

We receive property details directly from your estate agent and if there are any errors in your listing details you should contact them directly to inform them and request that these are updated accordingly.

Does Zoopla accept private listings?

Zoopla does not promote private listings and we work directly with estate agents who are bound by law to be truthful in their property marketing, which provides protection to both the buyer and seller. To ensure your property appears on our website, make sure you select an estate agent who lists their properties with us.

How can I find an estate agent to sell/let my property

Use our Estate agent directory to find a local agent in your area to list your home for sale or to let on Zoopla.

What is a Zoopla house price estimate?

It's a free house price estimate for properties in the UK. The price estimate is based on data fed through an Automated Valuation Model.

How do you calculate house price estimates?

Zoopla house price estimates are calculated by an Automated Valuation Model powered by Hometrack, the UK's largest automated valuer of residential property. Hometrack's data is relied upon by 85% of UK mortgage lenders today.

An Automated Valuation Model is a system that provides the estimated value of a specified property at a specified date, using mathematical modelling techniques.

The Automated Valuation Model uses comparable property information for the subject property and adjusts these to today's date using localised trends. This information is then run through the Automated Valuation Model model and algorithms to generate an estimated price for the subject property.

Data from a range of sources is used in the process:

  • Previously sold prices for the property
  • Changes in market values of similar properties in the local area
  • Characteristics of a property
  • Local area and address level data

How accurate are house price estimates?

Our aim is to provide the most accurate estimates. It's important to remember that the type, age and size of homes varies widely across the UK and this, coupled with the volume of housing sales in any local market, impacts the ability of any Automated Valuation Model to deliver an accurate valuation.

For example, it is easier to value a three-bed semi detached in an urban housing market with lots of recent sales information than a 10-bed castle in mid-Wales, where comparable properties are few and far between. This is similar to the challenge facing an estate agent or surveyor when they visit a property.

When providing a house price estimate, the valuation model will have varying degrees of accuracy. The accuracy is influenced by a range of factors, such as:

  • The ability to identify the exact location of the property
  • The quality of information available on the property
  • The availability of comparable properties in the area with recent sold prices
  • The amount of similar homes in the local area

Where do you get your data from?

The data in our Automated Valuation Model is based on a large number of data points relating to property sales, values and home characteristics throughout the UK. It also includes publicly available data from public data on addresses and housing sales.

I have extended my home recently - will that be taken into account in the price estimate?

The house price estimate is based on the property attributes currently held on the subject property. This is based on information from a wide variety of sources that is updated on a regular basis. Where you have recently made material changes to the size or configuration of a property, it's best to speak to a Zoopla estate agent. They will be happy to give you an accurate assessment of the likely sale value of the property based on local market conditions.

I have refurbished and improved my home recently - what assumption does the price estimate make about my property condition?

The price estimates are based on a property being in average condition. The difference between poor and average condition, or average condition and good/excellent condition, can be as much as 10% - so it is important to speak to a Zoopla estate agent for an accurate assessment of the value and saleability of a property.

What does the estimated price range mean?

There is no fixed price for a home - the range shows the estimated variance around the estimated price for the property. The potential selling price will depend upon a range of factors including local market conditions, property condition and the requirements of the seller i.e if they want to achieve a quick sale.

Why has my estimate changed?

Our Automated Valuation Model was ahead of its time when it was launched in 2008 delivering property level valuations for consumers. We have upgraded all price estimates to a newer model developed by automated valuer specialists Hometrack.

Hometrack, which is part of Zoopla, is the UK's largest automated valuer of residential property. Hometrack's data is relied upon by 85% of UK mortgage lenders today.

More detailed data, more price points and improved methodology now means consumers enjoy a more accurate picture of property prices with increased coverage of UK homes.

When changing from one modelled price estimate it's natural that prices will change, with some properties increasing and others decreasing in price estimate. Some of these changes will be small (e.g. less than +/- 10%) while others will be larger. Above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market.

Why is my estimate different to that of my neighbours?

The accuracy of an Automated Valuation Model price estimate is influenced by a number of factors such as:

  • The quality of the information available on the property
  • The availability of comparable properties in the area. This means that unique properties, or those where the housing market is slower, may experience less accurate estimates. It is easier for an Automated Valuation Model to deliver a price estimate where there is a lot of recent data on local property sales and where the homes in that area are of a similar type.

House price estimates may vary based on the data in the Automated Valuation Model.

Why does my property not have an estimate?

We rely on a number of different data sources to provide the house price estimate. When we do not have sufficient data on your property, or do not currently track the address, we cannot provide a house price estimate. We are continually developing and evolving our industry-leading insights to improve our coverage of UK properties. Do check back in a few months to see if we can provide an estimate for your property.

How do you calculate Zoopla rental prices?

Rental estimates are calculated using the house price estimate combined with regional rental market trends.

Why does my estimate show 'low confidence'?

Your estimate will be tagged as 'low confidence' if we do not have sufficient data on your house to provide a confident estimate. The estimated price range on your estimate indicates a higher and lower estimated price for your home.

The size of the estimated range will vary based on the quality of data available about your home. When less data is available, the Automated Valuation Model compensates by approximating any missing data, and widens the range provided to you. House prices are influenced by improvements, condition and a number of other market factors. A Zoopla estate agent is able to provide the most accurate valuation of your property and will be happy to help. www.zoopla.co.uk/valuation/

Can I refine my estimate?

To maintain the accuracy and integrity of our improved Automated Valuation Model it is not possible to refine or change house price estimates manually.

Can I remove my estimate from the Zoopla website?

Our house price estimates are based on publicly available data, and being information about a property and not an individual person, are not considered as personal information, so fall outside our normal data deletion processes.

What permission do you have to show an estimate for my property?

House price information is information about a property and not about an individual person. Additionally, our house price estimates are based on publicly available data.

How can I report an incorrect address?

If you have identified any incorrect address information on our website, please let us know by selecting Incorrect address. We will investigate and then take the appropriate action.

Where do recently sold prices come from?

Sold price data is publicly available and is supplied to us by Land Registry for England and Wales and by Registers of Scotland for Scotland. There may be a delay of up to 3 months from the time of a sale to it being reported to us.

Who can claim homes on Zoopla?

If you are the owner of a home, you can 'claim it' as yours on Zoopla.

Why claim homes on Zoopla?

Owners claim their homes on Zoopla in order to enhance and edit the details and photos that are featured, set a TemptMe™ Price and/or create an Owner's Estimate.

How do I claim my home?

You may claim your home by simply selecting 'I'm the owner' directly on your home details page.

What if my home has been claimed by another user?

If your home has already been claimed by someone else, either by the previous owner or in error, you may dispute their claim by providing us with appropriate documentation. See How to prove home ownership.

How do I release my claim on a home?

If you have claimed ownership of a home, either as the previous owner or in error, you may release your claim on the home at any time in MyZoopla

Can I delete information about my home?

You may remove any details you have added in MyZoopla. If any incorrect or inappropriate content has been posted you may use the 'Report content' link to let us know.

What is an Owner's Estimate?

As the owner of a home, you may know about certain characteristics that impact its value. Once you claim your home, you may create an Owner's Estimate to share on Zoopla.

What is TemptMe™?

TemptMe is our unique feature that allows potential buyers to register interest in ANY home along with allowing owners to indicate what price they might accept for their home.

How does it work?

Buyers can make a 'no-obligations' TemptMe Offer to register interest in ANY home and owners who have claimed their homes on Zoopla can set a 'no-obligations' TemptMe Price to test interest in their homes.

What is a TemptMe Offer?

A TemptMe Offer is the figure that a potential buyer might be willing to pay for a home that is not currently on the market - after all, everything has a price.

Who can make TemptMe Offers?

Any registered user can make a TemptMe Offer on Zoopla by selecting the 'TemptMe™' link for the relevant property in the house prices section of our website. You may make as many TemptMe Offers as you wish.

What is a TemptMe Price?

A TemptMe Price is the figure that an owner might be willing to consider for their home - the magic number that may be too good to refuse.

Who can set TemptMe Prices?

Only owners who have claimed their homes on Zoopla can set a TemptMe Price by selecting the 'TemptMe™' link for the relevant property in the house prices section of our website.

Can I make TemptMe Offers anonymously?

Sorry, you cannot submit anonymously. Any content posted by users of the Zoopla community will show their Zoopla username with a link to their profile.

What if I want to contact the owner?

If you are interested in any home on our website with a TemptMe Price listed against it, you may contact a local estate agent using the 'Make enquiry’' button on the relevant home details page and the selected agent will contact the owner on your behalf.

Can I prevent other users from making TemptMe Offers on my home?

Sorry, no. Zoopla is a community website and we want everyone to contribute, so any registered user is able to make TemptMe Offers.

Can I edit or remove my TemptMe Offer/Price?

Yes, you may edit or remove any TemptMe Offer you have made or TemptMe Price you have set at any time in MyZoopla

How do I edit my TemptMe listing?

You may update, edit or remove any content that you have added at any time in the MyZoopla section of our website. You may edit or remove your TemptMe price at any time in the MyZoopla section of our website by selecting the 'Homes I have claimed' link under MyContent, clicking 'Edit' then clicking 'Set a TemptMe™ Price' and following the instructions.

What is MyZoopla?

As a registered user, you can use MyZoopla to edit your profile, track your favourite listings, set your preferences and manage your saved searches and property alerts.

Why register on Zoopla?

It's FREE and easy to register on Zoopla and once registered you can save listings, setup property alerts, claim your home, add photos, set your alerts/preferences, register interest in homes not on the market and much more...

How do I setup a property alert?

To sign up to a property alert simply perform a search on Zoopla with your criteria and select 'create email alert' which you will find at the top of the search box after you have conducted your search.

Who can register on Zoopla?

Anyone can register on Zoopla provided they are over 18 years old - whether a buyer, seller, owner, agent or just interested in the property market.

Does it cost anything to register?

No, it is completely FREE to register on Zoopla and to use any of our services. There are no hidden charges or payments required for any of the services on our website.

What do I do if I have forgotten my password?

When you try to Sign in to our website, you will see a link that offers a forgot password option. Simply enter your email address, press submit and an email will be sent to you enabling you to change your password.

How do I register on Zoopla?

You may register by selecting the 'Register' link in the top right corner on any page or by following the registration process automatically for any of our services that require it.

What is MyProfile?

Each registered user has a profile page that they may edit to tell other Zoopla users about themselves. Any content you submit on Zoopla will show a link to your profile page.

How do I edit/update MyProfile?

You can access your profile page and view your Public profile in MyZoopla where you may also edit or update any information.

Who can view MyProfile?

Other users will see a link to your profile whenever you post content on Zoopla. You may opt out of allowing other users to contact you in the MyPreferences section of MyZoopla

Can I change my details?

Yes, you may change any of your login details at any time in MyZoopla. Any changes you make will take effect immediately.

How do I change the location of property market updates I am receiving from you?

You may add to or amend any of the areas you are monitoring on Zoopla in the MyPreferences section of MyZoopla

Will my personal details remain secure?

We respect your privacy and are committed to protecting your personal information. We only use this information to contact you, keep you informed and to provide our services.

Will I receive junk email if I register on Zoopla?

No, you will not get junk email from us and we will not pass your details to any other organisation without your permission. You may unsubscribe from any of our emails at any time in the email preferences section of MyZoopla

How do I unsubscribe or change account details?

You may find a solution to any of your account related problems in the MyZoopla section of our website:

  • If you wish to amend your account details you are able to do so by selecting 'Edit' under MyZoopla.
  • You may unsubscribe or update your email preferences at any time in the MyZoopla section of our website by selecting email preferences and following the instructions.