Important announcement
Whilst we continue to observe the UK government's advice by adopting a fully remote approach to working, we are not able to receive communications by post. We are also not able to search the limited number of hard copy records we have, and so we are not able to look for, or erase, any of your personal data in those records for the time being. Thank you for your understanding.
This service is operated by Zoopla Limited. If you visit our website, use our apps or contact us, this policy is for you. It’s about how we protect your data and respect your privacy.
This policy was last updated in December 2019. We update it from time to time as we make improvements or when laws change. Please check it every now and then to make sure you know exactly how we use your data.
Zoopla
You
This policy applies to how we use your personal data. It does not apply to information about properties shown on our websites and apps.
If you have questions about property information, please contact our customer care team. If you are selling or letting a property which is being advertised on our websites and apps, please direct any questions to your agent.
When you use our services, we collect data. Sometimes you might give us data, like your email address. Sometimes data about you is collected automatically, like which pages on our website you’ve visited. This section explains the types of information we collect about you when you use our services, why we collect it and the legal basis on which we use it.
e.g. Your email address or phone number.
ZooplaYouWe’re allowed to use your data if it’s necessary for our (or someone else’s) ‘legitimate interests’ and those interests aren’t outweighed by your rights. Our legitimate interests are:
e.g. Your login details and preferences.
ZooplaYouWe’re allowed to use your data if it’s necessary for our (or someone else’s) ‘legitimate interests’ and those interests aren’t outweighed by your rights. Our legitimate interests are:
e.g. Your marketing email subscription preferences.
ZooplaYou‘Consent’ is when you give us your permission to use your data for a specific purpose. You can withdraw your consent at any time. Simply update your marketing preferences in your account, click ‘unsubscribe’ in any email we send you, or contact us.
e.g. Information about how you got to, and use, our websites and apps.
ZooplaYouWe’re allowed to use your data if it’s necessary for our (or someone else’s) ‘legitimate interests’ and those interests aren’t outweighed by your rights, or are otherwise unexpected. Our legitimate interests are:
Sometimes we gather this information using cookies and other similar technologies. We sometimes need your consent to do this. You can find out more about this and how to manage this consent in our cookie policy
e.g. Information about your property searches.
ZooplaYouWe’re allowed to use your data if it’s necessary for our (or someone else’s) ‘legitimate interests’ and those interests aren’t outweighed by your rights, or are otherwise unexpected. Our legitimate interests are:
Sometimes we gather this information using cookies and other similar technologies. We sometimes need your consent to do this. You can find out more about this and how to manage this consent in our cookie policy
e.g. Your contact details and messages you send to agents and developers through our websites and apps.
ZooplaYouWe’re allowed to use your data if it’s necessary for our (or someone else’s) ‘legitimate interests’ and those interests aren’t outweighed by your rights. Our legitimate interests are:
e.g. Feedback tools on our websites, apps and emails.
ZooplaYouWe’re allowed to use your data if it’s necessary for our (or someone else’s) ‘legitimate interests’ and those interests aren’t outweighed by your rights. Our legitimate interests are:
e.g. Recordings of your calls with us and with agents and developers using the phone numbers shown on our websites and apps.
ZooplaYou‘Consent’ is when you give us your permission to use your data for a specific purpose.
You can withdraw your consent at any time. Simply contact us
If you do not consent to us recording your telephone call to us, please contact us online instead
If you do not consent to us recording your telephone call to an agent or developer, then please do not use the telephone numbers on our websites or apps. You’ll be able to find another number on the agent’s or developer’s own website.
You have personal data rights. They fall into six categories.
You can choose not to give us your data.If you do this, you can still browse our websites and use our apps, but you won’t be able to send enquiries, sign up to our emails or register with us.
You can turn off cookies.If you have previously consented to cookies, you can block cookies by adjusting your browser settings or visiting our websites in ‘incognito’ or ‘private’ mode. You can also delete cookies in your browser settings. If you do this, you might not be able to use all our services. Find out more about cookies.
You can tell us not to use your data for marketing.You can say no to your data being used for direct marketing or withdraw consent at any time. Simply update your marketing preferences in your account, tap ‘unsubscribe’ in any email we send you, or contact us.
The personal data we collect is processed at our offices in the UK and in data processing facilities that are provided to us by third parties.
Some of these third parties are located outside the UK and the European Economic Area (EEA). If we ever transfer your personal data outside the UK and the EEA, we take steps to protect your privacy and make sure that the transfers comply with the law.
We only keep your data long enough to carry out the task it was collected for. The amount of time varies depending on the type of data and how we use it.
Like many technology businesses, we use trusted suppliers to host our services (including our websites and apps) and power our business systems. We only choose partners who have appropriate security measures in place to keep your data safe.
We only share your personal data with these suppliers when we absolutely need to. If these suppliers are outside the UK and the EEA, we take steps to protect your privacy and make sure that those transfers comply with the law.
Our websites and apps use ‘cookies’ and other similar technologies. A cookie is a piece of information placed on your device so we can remember something about you or your device.
Cookies help us monitor and improve our services, and to personalise your experience (including the ads you see on our websites, our apps and elsewhere). You can find out more in our cookie policy.
Our websites and apps contain links to other websites. This policy does not apply to those other websites. You should check the privacy policy of any other website before submitting your personal data to it.
We hope all of the above makes sense and you're happy with how we use your personal data. If not, please contact us using any of the following methods.
Email: privacy@zoopla.co.uk.
Post: Zoopla, The Cooperage, 5 Copper Row, London SE1 2LH.
Our Data Protection Officer (DPO) is Jane Hill. You can contact her at dpo@zoopla.co.uk.
You can complain about how we use your personal data at any time to the Information Commissioner’s Office. Find out more