3 Church View House, Mayfield, TN20 6AB
Burnetts is an innovative and enthusiastic Independent Estate Agents, based in Mayfield, East Sussex, serving Mayfield, Rotherfield, Five Ashes, Stonegate, Tidebrook, Wadhurst and the surrounding areas, specialising in the sale and letting of village and rural property.
Andrew Burnett, Tracie West, Christine Thomas and Hannah O’Connell are a close knit team, offering a wealth of experience in all aspects of the property market and the local area, and more than able to guide you through the complex process of selling, renting and buying your home.
From initial appraisal to completion, we’re here to help you.
As a home owner, if you are reading this, you might be thinking of selling or letting your property, and if you haven’t decided which Agent to use yet, please contact us to find out how we can help.
Selling or letting your home is one of the biggest and most stressful processes you can go through, and therefore you need to choose carefully who you want to help you make it as positive and stress-free as possible.
The information on our website, www.burnetts-ea.com, has two aims; to describe briefly how Burnetts can help you, and also to try to explain how we are different from the rest.
Very simply, I want Burnetts to be the best Estate Agency you have ever experienced. We are 100% recommended by our Clients and I hope you will discover this for yourself.
Putting your interests first
What does that really mean?
It means we are honest, realistic, give you great advice, work hard for you, always keep you informed (and much more).
All this is easy to say, but we hope our promises and commitments to you, plus real feedback from existing clients, will encourage you to instruct us and enable us to show you that our actions speak louder than words.
No tie-in ~ try us risk free
Just one example of us going beyond words is that we are so confident you’ll love our service; we don’t hold sellers to any minimum term marketing tie-in. We know of no other Agent who does this.
Therefore, the only reason for you to use us is because you are delighted with our service, because we try harder and fulfil our promises.
A service that speaks for itself
Our great service is the only tie-in we need So confident are we that you will be satisfied with our service, Burnett’s does not impose a minimum marketing term in our contract with you. We want the only reason for you to use our services is because you are delighted with our service, and if you’re not, you are free to move to another Agent, at any time.
By having no restrictive minimum term, there’s no risk if you select Burnett’s as your first choice to sell your home, because unlike a number of our competitors, if you decide we are not for you, there is nothing preventing you from trying someone new.
We welcome your feedback
At Burnett’s we encourage you to give us feedback on our performance, whether it is good or bad!
Although criticism is rare, we believe that every complaint is a chance to improve – if you are unhappy with any part of our service, we want to know about it and fix it, quickly.
Making it happen
Finding you a buyer is only the beginning of the process. We look after the whole process for you.
Keeping you informed ~ one of our most important duties is providing you with prompt, relevant and comprehensive information. Feedback from viewings is given within 24 hours by phone or by e-mail, full property reports are compiled showing internet statistics from the web and viewing feedback and finally, you will have contact at least once a week with one of our sales team.
Agreeing a sale ~ as well as passing on all offers, we will investigate and advise on a buyer’s situation, their financial readiness, the state of their chain and anticipated timescales. Choosing the wrong buyer can be expensive and ultimately frustrating.
Sales progression ~ the longer it takes from agreeing a sale to exchanging, the more likely it is for the sale to fall through, with the resulting stress and associated costs. We chase every step of the process ~ solicitors, financial advisers and other Agents within a chain, so that you don’t have to.
Solicitors ~ it is vital to have a good reputable firm of Solicitors representing you. Not only will they be more conscientious, like ourselves, but you can pop in to see them to have any conveyancing issues explained.
Moreover, some local firms to us have a fall through rate of 1 in 10 transactions, whereas ‘cheap’ online firms have a fall through rate of 1 in 2 and with all their ‘hidden costs’, they are not actually any cheaper, and often far more stressful.
Exchanging contracts ~ once contracts are exchanged, you might complete in a day, you might complete in six months ~ either way, we will help you in any way possible to make this transition as smooth as possible.
Completion ~ we will co-ordinate all the last little minute items, and ensure that we will only hand over keys to your buyer once we have had confirmation from your solicitor that legal completion has taken place and that monies have been received.
Useful contacts ~ should you require help finding surveyors, engineers, architects, removers, builders or any form of trades person, we will undoubtedly have an excellent local professional that we can introduce to you.
Selling your Home
Selling your home is a serious responsibility. We work very hard to keep you in control of your move, and we will be your expert advisers from the first thoughts of moving to stepping through the door of your new home. We will do everything possible to get you the best price for your home, when you need it, with the minimum stress.
Membership of the NAEA and the Guild of Professional Estate Agents ensures a level of staff expertise and up-to-date industry knowledge, whilst our membership of The Property Ombudsman gives clients peace of mind that an external process exists should they ever have a problem.
This is where it starts. Knowing your home’s true value equips you to make the next move.
Our appraisal goes far beyond just a valuation. We’ll discuss the current market, what is selling well and for how much, and how your property is likely to fare. Our research and the time we spend with you result in a comprehensive written report. This contains our honest, recommended pricing, the marketing strategy we would suggest you employ and a comprehensive description of how we will look after you.
This is how we have averaged within 1% of our asking prices for the last two years. We are confident that no other Agent can match this.
Find out for yourself
Ask us to appraise your property. It is free, and without obligation.