Member Terms and Conditions
Member Terms and Conditions
Updated: 1 December 2025 and applicable to Members who have been notified by email of a change to their Member Terms and Conditions or or where you have entered into a new contract after 1 December 2026. If you have not received an email notification of a change to your Member Terms and Conditions, your existing Member Terms and Conditions will continue to apply.
For a list of key changes to these Member Terms and Conditions and when they were made, see Member Terms and Conditions - Key changes Dec 2025.
Definitions
In these Member Terms and Conditions, the following definitions shall apply:
“Agent” means an estate agent, lettings agent (and in Scotland, solicitor agents) and/or commercial property agent;
“Applicable Law” means all applicable laws, statutes and regulations as they apply to the Member or Zoopla from time to time;
“Authorised Entity” means, in respect of a particular Service, any branch, company, group company, limited liability partnership, franchisee or other entity that Zoopla and the Member have agreed in the Order or otherwise agreed in writing may use the relevant Service;
“Authorised User” means the employees, agents and independent contractors of the Authorised Entities who are authorised by the Member or an Authorised Entity to use or access the Services;
“Business Day” means any day other than a Saturday, Sunday or public holiday in England, when the banks in London are open for business;
“Content” means any content and materials made available by, on behalf or on the instruction of, the Member to Zoopla (or any Group Company) or created by the Member using using any tools or systems, autonomous technology (fully or partial), machine learning and other analogous technologies made available by Zoopla in connection with the Services, including (without limitation) property details, business information, any intellectual property rights, Lead Content, Photograph Content, Video Content and any Member Output;
“Contract” means this contract for Services between Zoopla and the Member governed by these Member Terms and Conditions, including the Order Form and, where relevant, Product Specific Terms and Conditions;
“Controller” has the meaning given to it in the Data Protection Legislation;
“Criminal Offence Data” means Personal Data concerning criminal allegations, proceedings or convictions; “Data Protection Legislation” means, as applicable to either party: the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003, the Data (Use and Access) Act 2025 and any other applicable law relating to the processing, privacy and/or use of Personal Data, any laws which implement or supplement any such laws and any laws that replace, extend, re-enact, consolidate or amend any of the foregoing;
“Data Subject” has the meaning given to it in Data Protection Legislation;
“Derived Data” means any data or information that is created as a result of the modification, adaptation, revision, compilation or processing of the Content, including with other data or materials owned or licensed by Zoopla or any Group Companies or subcontractors.
“Developer” means a property developer, agencies which act on behalf of a property developer, housing associations, companies or agencies which operate within the retirement property market and all other agencies, companies and property developers which deal with the marketing of properties (excluding Agents and Online Agents);
“Development” means a newly built property, or a newly converted building where there has been a change of use from something other than residential usage, which carries some form of new build warranty and be classed as ‘new’ for mortgage purposes;
“Fees” means the amounts due to Zoopla (or any Group Companies) by the Member under the Contract and set out or calculated in accordance with the Order Form (as varied from time to time in accordance with these Member Terms and Conditions);
“Force Majeure Event” means an Act of God; war; riot, civil commotion; strike, lockout or other labour disturbance (not including those involving the party’s employees), or any other circumstances beyond the control of the party seeking to invoke Force Majeure which include outbreak of pandemics, epidemics and infectious diseases such as plagues, quarantine restrictions or restrictions against entry into any country where services or materials are being obtained or delivered and which operate to frustrate the Contract;
“Group” means Zoopla and any holding company or companies and any subsidiary undertaking(s) of Zoopla or Zoopla’s ultimate parent company from time to time and “Group Company” means any one of them;
“Initial Term” means an initial term of the Contract, if any, as set out in the Order Form or agreed by the parties in writing;
“Lead” means either an email or telephone call or other form of electronic communication received by the Member from any person who has contacted the Member using a contact form or contact details supplied on the Website(s);
“Lead Content” means any data or information generated by or resulting from the activities of a Lead;
“Logo” means the Zoopla logo or any other logo as Zoopla (or any Group Company) may from time to time provide to the Member;
“Marketing Materials” means the marketing materials provided to the Member by Zoopla (or any subsidiary undertaking of Zoopla) for the purpose of promoting the Services;
“Member” means the Agent, the Online Agent or the Developer set out in the Order Form;
“Member Criteria” means the Member criteria detailed here;
“Member Onboarding Requirements” means the onboarding requirements set out in the Member Criteria or otherwise communicated by Zoopla to the Member from time to time;
“Member Output” means any output that is generated by the Member in connection with its use and receipt of the Services;
“Minimum Term” any minimum order period or term (other than the Initial Term or Renewal Term) for Services as set out in a Services Amendment Form or on ZooplaPro;
“Online Agent” means an estate agent, lettings agent (and in Scotland, solicitor agents) and/or commercial property agent that operates primarily via a website (rather than a physical branch) and/or does not operate through a local office network;
“Order Form” means the order form for Services (which may also be in the form of an email notification from Zoopla) indicating the Services to be provided under the Contract, together with any specific terms relating to Fees or portal obligations (as such Order Form may be amended or added to from time to time by a Services Amendment Form, via ZooplaPro or, via Salesforce;
“Personal Data” has the meaning given to it in the Data Protection Legislation;
“Personal Data Breach” has the meaning given to it in the Data Protection Legislation;
“Photograph Content” means any Content in a photograph format;
“Photograph Content Criteria” means the Photograph Content set out in clause 5.1c below;
“Product Specific Terms and Conditions” means additional terms and conditions that relate to specific Services provided by Zoopla and to which, in addition to these Member Terms and Condition, the Member shall be subject whilst in receipt of such Services;
“Processor” has the meaning given to it in the Data Protection Legislation;
“Relevant Requirements” means all applicable laws, statutes, regulations, and codes relating to anti-bribery and anti-corruption, including the Bribery Act 2010;
“Renewal Term” has the meaning set out in clause 11;
“Services” means the services to be provided by Zoopla (or its subsidiary undertakings) as set out in the Order Form and which may include any, or a combination, of the following:
a process facilitating the upload by the Member of property details (including images) to the Website(s);
displaying the Member’s properties on the Website(s);
providing the Member with a listing within the agent directory on the Website(s);
providing Leads to the Member;
providing advertising services to the Member;
providing reports and access to reporting tools to the Member; and
any other current services provided by Zoopla (or its Group Companies).
“Services Amendment Form” means a services amendment form, additional products order form or purchase order form or any other form provided by Zoopla and signed by the Member confirming an amendment to the Order Form;
“Special Category Personal Data” means the special categories of personal data specified in Article 9 UK GDPR;
“Standard Contractual Clauses” means the standard contractual clauses for the transfer of Personal Data to a recipient established in third countries adopted by the European Commission decision of EU 2021/914 of 4 June 2021;
“Subprocessor” has the meaning given to it in the Data Protection Legislation;
“Supervisory Authority” means any regulator, authority or body responsible for the supervision of compliance with the Data Protection Legislation, for the United Kingdom the Supervisory Authority is the Information Commissioner’s Office (“ICO”);
“Start Date” means a start date for the Contract as specified in the Order Form;
“UK Addendum” means the International Data Transfer Addendum to the EU Commission Standard Contractual Clauses issued by the Information Commissioner under s.119A(1) of the Data Protection Act 2018 (version B1.0, in force March 21, 2022).
“UK GDPR” means the General Data Protection Regulation, Regulation (EU) 2016/679, as it forms part of domestic law in the United Kingdom by virtue of section 3 of the European Union (Withdrawal) Act 2018 (including as further amended or modified by the laws of the United Kingdom or of a part of the United Kingdom from time to time);
“Upload Systems” means any system made available by Zoopla to the Member to facilitate the supply of Content to the Website(s);
“Video Content” means any audio-visual multimedia Content in a video format;
“Video Content Criteria” means the Video Content criteria set out in clause 5.1b below;
“Website(s)” means the website located at www.zoopla.co.uk and any other website or mobile application which is owned or controlled or powered by Zoopla (or any subsidiary undertaking) as Zoopla may determine in accordance with clause 3 and via which Services may be provided;
“Zoopla” or “the Company” means Zoopla Limited, a company incorporated in England and Wales with Company No. 06074771 whose registered office is at The Cooperage, 5 Copper Row, London, SE1 2LH and its successors and assigns; and
“ZooplaPro” means the backend tool accessible to Members for viewing and managing their Zoopla membership.
1. Contract between Zoopla and the Member
1.1 No Contract shall subsist until:
a. an Order Form has been completed and signed by the Member and is received by Zoopla (or a Group Company), unless the requirement for a completed and signed Order Form has been waived by Zoopla in writing; and
b. the Start Date has commenced,
whereupon Zoopla and the Member shall have entered into a legally binding Contract.
1.2 The Contract shall be between Zoopla and the Member and shall comprise: the Order Form (as amended by any Services Amendment Form, where applicable), these Member Terms and Conditions and any relevant Product Specific Terms and Conditions to which the Member is subject which, together, shall constitute the entire agreement relating to its subject matter, to the exclusion of all previous terms and conditions (whether between the Member and Zoopla, or the Member and another Group Company) and all other terms and conditions (including any which the Member purports to apply under any purchase order, confirmation of order or other document) relating to its subject matter. Each party acknowledges that, in entering into the Contract, it does not rely on anything that is not set out in the Order Form (including any Service Amendment Form, where applicable), these Member Terms and Conditions and any relevant Product Specific Terms and Conditions.
1.3 In the event of any conflict between these Member Terms and Conditions and the Order Form, these Member Terms and Conditions shall, subject to clause 8.1, prevail and in the event of any conflict between these Member Terms and Conditions and any Product Specific Terms and Conditions, these Member Terms and Conditions shall prevail except where they relate to a matter pertaining to Services to which any relevant Product Specific Terms and Conditions relate whereupon such Product Specific Terms and Conditions shall prevail. The Order Form may override and vary these Member Terms and Conditions only to the extent that “special conditions” are contained in the Order Form and it expressly states in the Order Form that special conditions are intended to override and vary these Member Terms and Conditions.
1.4 Zoopla reserves the right to reject any Order Form and/or refuse to enter into a Contract or provide any Services to a third party at its absolute discretion, including where it believes:
a. that party is not providing the services of an Agent, Online Agent or Developer (as determined by Zoopla’s Member Criteria); or
b. that the quality of its Content is not or will not be of a professional standard commensurate with that of its Members generally.
1.5 Zoopla reserves the right to refuse to provide any Services to a third party at its absolute discretion, including where the Member does not comply with the Member Onboarding Requirements in the timeline required by Zoopla. Failure to comply with the Member Onboarding Requirements will not relieve the Member of its obligations under a Contract and in particular the Member’s obligation to pay Fees in accordance with clause 8.
1.6 Where the Member has entered into a Contract on behalf of its Authorised Entities, the Authorised Entities and Authorised Users may use and access the Services in accordance with the Contract, provided that: (i) Member shall procure that each Authorised Entity complies with the obligations of the Member under the Contract as if the Authorised Entity were the Member and (ii) Member shall remain at all times responsible for all activities of the Authorised Entity and all Authorised Users.
2. Contract changes
2.1 All Services between Zoopla (or any subsidiary undertaking) and a Member shall be governed by these Member Terms and Conditions and any relevant Product Specific Terms and Conditions. Subject to clauses 2.2 to 2.4 below, no changes to this Contract will be effective unless expressly agreed in writing by Zoopla in an Order Form or Services Amendment Form.
2.2 From time to time, Zoopla may amend these Member Terms and Conditions and any Product Specific Terms and Conditions and reserves the right to do so in its absolute discretion, acting reasonably. Any changes will be notified to the Member in advance and also posted on the Website(s). If Zoopla amends these Member Terms and Conditions and/or any Product Specific Terms and Conditions, Zoopla will provide the Member with prior written notice via email or other electronic means, unless Zoopla:
a. is subject to a legal or regulatory obligation which requires Zoopla to modify these Member Terms and Conditions and/or any Product Specific Terms and Conditions in a manner which does not allow Zoopla to respect this notice period; or
b. has to exceptionally modify these Member Terms and Conditions and/or any Product Specific Terms and Conditions to address an unforeseen and imminent danger related to defending the Services or Zoopla’s Website(s), Zoopla’s consumers or other Members from fraud, malware, spam, data breaches or other cybersecurity risks.
2.3 If the Member does not agree to the changes to the Member Terms and Conditions and/or any Product Specific Terms and Conditions, the Member is entitled to terminate the Services by providing notice within the notice period specified in Zoopla’s notice of the changes. If the Member continues to use the Service, the Member will be deemed to have agreed to the changes so notified.
2.4 Changes will not apply retrospectively. If Zoopla amends these Member Terms and Conditions and/or any Product Specific Terms and Conditions, the changes will only be effective from the date on which our notice of the changes to the Member expires (e.g. if Zoopla notifies the Member of a change to the Member Terms and Conditions fifteen (15) days in advance, the changes will become effective on the sixteenth (16th) day following the date of the notice to the Member). The only circumstance in which a change to these Member Terms and Conditions and/or any Product Specific Terms and Conditions will apply retrospectively is when the changes are required in respect of a legal or regulatory obligation which applies to Zoopla (or a Group Company) or when the changes are beneficial for the Member or as otherwise specified in clause 2.2b above.
3. Services
3.1 Subject to these Member Terms and Conditions and any relevant Product Specific Terms and Conditions, and the Member satisfying all Onboarding Requirements, Zoopla will provide the Member with the Services in accordance with the Order Form (as amended by any Service Amendment Form, as applicable).
3.2 Zoopla may vary the Services and make changes to the Website(s) in its sole discretion from time to time. Any changes to the Services will be made in accordance with clause 2. Any new or additional services will be posted on the Website(s) from time to time, and such new or additional services will be considered “Services” once contracted for under an Order Form or Services Amendment Form (as applicable). Zoopla will have the sole discretion to determine the medium or combination of mediums for provision of the Services and does not guarantee that all Services will be provided via all Websites.
3.3 Zoopla may use subcontractors to provide the Services. Access to the Services may be conditional upon the Member entering into and complying with an end-user licence agreement with a relevant subcontractor.
4. General Obligations
4.1 The Member acknowledges, warrants, represents and undertakes that:
a. it is an Agent, Online Agent or Developer and that it does not act as a consumer in relation to the Contract;
b. any individual who has signed and/or otherwise agreed to these Member Terms and Conditions (as updated from time to time) is an Authorised User who has the requisite corporate authority to contract on behalf of that Member;
c. within no more than 3 Business Days of:
a property going “under offer”;
a sale or leasing contract being entered into in respect of a property; or
the property being taken off the market,
the Member will either alter the status of the property details in the upload provided to Zoopla so that it may be displayed as “under offer” “sold” or “let” as appropriate on the Website(s) or will remove the property from the upload provided to Zoopla so that it is no longer displayed on the Website(s);
d. each of its branch offices will only upload details of properties they have received instructions for specifically at each branch office location, and no branch office will upload details of properties originating from any other branch office location;
e. it shall, and shall ensure that all Authorised Entities and Authorised Users (as applicable) upload all Content to the Website(s) within 3 Business Days of the relevant property being marketed for all property listings where it acts as Agent, Online Agent or Developer;
f. it shall not use Zoopla’s name, the name of any Group Company, or any Logos, trade or services marks of Zoopla or the Group in a defamatory or derogatory manner or in any way that might bring Zoopla, the Group or its directors or employees into disrepute nor shall the Member misuse or deface (or allow to be misused or defaced) any Marketing Materials provided to the Member;
g. it will abide by all Applicable Law and any applicable industry code of conduct, recommendations or guidelines issued by any relevant trade organisation, and will abide by all Applicable Law applying to or affecting Members including, but not limited to, the Digital Markets, Competition and Consumers Act 2004 and the Business Protection from Misleading Marketing Regulations 2008;
h. it will provide a contactable telephone number and shall ensure that the majority of calls made to that telephone number are answered in person. Where a trackable telephone number has been allocated to the Member by Zoopla, the Member will use this number to enable Zoopla to effectively monitor Leads delivered to the Member and the Member will ensure that no actions that are taken that would interfere with such monitoring, and the Member agrees that Zoopla and its subcontractors, suppliers and Group Companies may record all telephone calls for the purposes of monitoring Leads delivered or replaying Leads to Members;
i. it will not use the Services for the posting, uploading, emailing or other transmission of:
any unsolicited or unauthorised advertising, promotional materials, “junk mail”, “spam”, “chain letters”, “pyramid schemes”, “affiliate schemes”, or any other so called “business opportunity” or any other form of solicitation or commercial exploitation; and
any material that contains software viruses or any other computer code, files or programs designed to interrupt, restrict, destroy, limit the functionality of or compromise the integrity of any computer software or hardware or telecommunications equipment.
j. if Content links to another website, Zoopla shall determine whether such links are permitted on the Website(s) and subject to such approval the Member is responsible for maintaining the links to the linked website. Zoopla may remove from the Website(s) any Content which is, or contains links to a website which is, in Zoopla’s opinion, defamatory, illegal or objectionable or will bring Zoopla into disrepute. If this happens, Zoopla will provide the Member with a statement of reasons explaining the specific facts, circumstances or third-party notifications that led Zoopla to making the decision to suspend, remove or decline to display the Content;
k. It shall ensure that unless otherwise agreed in writing by Zoopla that Content will not constitute a financial promotion (as defined in the Financial Conduct Authority’s Handbook), if the Content does contain a financial promotion the Member shall ensure that the Content complies with all applicable legal and regulatory requirements for a financial promotion and has been reviewed by a suitably qualified professional prior to sending it to Zoopla;
l. It shall ensure that only Authorised Users have access to the Services and the Upload Systems and that where it provides Content via the Upload Systems it shall only do so in a format compatible with any technical specifications issued by Zoopla from time to time. The Member agrees to use this format to display details of the property only, as laid out, and not to use these areas to advertise ancillary company information; and
m. It shall ensure that any links/APIs provided by Zoopla are kept secure against unauthorised access or use in accordance with Applicable Law and best industry practice.
4.2 The Member acknowledges and agrees that:
a. it will continue to be bound by these Member Terms and Conditions irrespective of whether:
the individual who has signed and/or agreed to the Member Terms and Conditions on its behalf subsequently ceases to be employed or otherwise engaged by the Member or subsequently ceases to be authorised to act on behalf of the Member; or
the whole or substantially whole of the Member’s assets are sold or transferred to a different legal entity;
b. it is responsible for and will pay all telecommunications and internet access charges incurred by it when using the Website(s);
c. transmission of data over the internet can be subject to delays and errors and can cause corruption of data for which neither Zoopla nor any Group Company shall be responsible;
d. from time-to-time Zoopla shall be entitled to increase the Fees payable by the Member if, following an assessment by Zoopla, it is determined by Zoopla that the number of properties displayed on the Website(s) on behalf of the Member has increased such that the number of properties exceeds the average for Members of a similar type. If Zoopla does this it will follow the process to raise a change as set out in clause 2. In assessing the number of properties and the applicable average for these purposes:
an Agent’s properties (and those of other Agents) shall be assessed on a per-branch basis by reference to an appropriate geographical area;
a Developer’s properties (and those of other Developers) shall be assessed on a per-Development basis; and
an Online Agent’s properties (and those of other Online Agents) shall be assessed by reference to appropriate geographical areas;
and in any event an assessment will be made by reference to any relevant guidelines issued by Zoopla from time to time. Any increase in Fees will be calculated on either a per-property or per-Development basis so as to fairly reflect the increase in the volume of the Member’s displayed properties;
e. in providing the Services, and in order to provide information including marketing information about other products and services, Zoopla and the Group Companies may, unless otherwise agreed in writing by Zoopla and the Member, contact the Member by post, telephone, electronic means, including e-mail and other electronic media and the Member shall maintain a valid working e-mail address for each of its branch offices, head offices, regional offices and development offices and shall immediately notify the Zoopla of any change of e-mail addresses;
f. the Services are standardised and Zoopla is under no obligation to provide bespoke services or changes to the standard services. Where bespoke services or changes are provided an additional fee may be charged and payable by the Member; and g. it shall for the duration of the Contract, take reasonable steps to promote the Website(s) to its customers and display any Marketing Materials provided by Zoopla at its premises, provide a link on its website to the relevant Website(s) as directed by Zoopla from time to time and include the Logo in its sales and advertising materials. For the purpose of carrying out these obligations only, Zoopla grants the Member a non-exclusive licence for the duration of the Contract to use, display and copy the Logo, Zoopla name and any trade or services marks used by Zoopla or the Group and copyright (or other intellectual property rights) contained in the Marketing Material.
4.3 Any third party, purporting to act as agent for or on behalf of a prospective Member, contracting with Zoopla for the provision for Services, warrants and represents that it has the full and valid authority of that prospective Member to bind it and to the extent that:
a. that third party exceeds its authority; and/or
b. the prospective Member refuses to such pay any Fees or charges,
that third party shall be liable, on an indemnity basis, for all Fees and any other charges due under the Contract.
4.4 The Member shall, if applicable in their capacity as Developer, promptly notify Zoopla if there is any increase or decrease in the number of Developments operated by the Member.
4.5 The Member shall promptly notify Zoopla in writing if:
a. there are no longer any properties left for sale or rent in a Development; or
b. it decides that a Development should no longer be listed for any reason.
5. Content Obligations
5.1 The Member acknowledges, warrants, represents and undertakes that:
a. Content will comply with all Applicable Law and industry codes of practice in the United Kingdom, Member Criteria and any compliance guidelines published or made available by Zoopla from time to time, will be accurate, transparent, up to date and not misleading and shall not be defamatory, misleading, discriminatory or infringe any copyright, trade mark or other intellectual property rights or rights of any third party whatsoever and will not contain any Personal Data;
b. any Video Content will:
be of a good quality;
be publicly accessible without the need for a separate log in;
only contain images related to the relevant property and where the Video Content is produced using autonomous technology (fully or partial), machine learning or other analogous technologies the Member will make this clear;
not contain telephone numbers or email addresses other than Zoopla contact details;
not contain any Personal Data;
not contain any promotion of the Member, except for its own logo;
not contain any advertisements of any other products or services of the Member; and
comply with any additional criteria as may be notified by Zoopla to the Member from time to time,
together, the “Video Content Criteria”.
For the avoidance of doubt, Video Content displayed on the Member’s own profile page may contain promotion of other services that the Member provides;
c. any Photograph Content will:
be of good quality;
only contain the Member’s profile photograph(s) or images related to the relevant property and where the Photographic Content is produced using autonomous technology (fully or partial), machine learning or other analogous technologies the Member will make this clear;
not contain telephone numbers or email addresses other than Zoopla contact details;
not contain any Personal Data;
not contain any promotion of the Member;
not contain any advertisements of any other products or services of the Member or any third parties; and
comply with any additional criteria as may be notified by Zoopla to Member from time to time,
together, the “Photograph Content Criteria”. d. Zoopla may decline to upload Content that is produced using autonomous technology (fully or partial), machine learning or other analogous technologies as required by Applicable Law or in order to protect the integrity of the Website(s);
e. Zoopla may make editorial changes to the Content but the Member is responsible for the integrity of the Content which shall be in all respects true, complete and accurate to the best of the Member’s knowledge and belief. The Member shall promptly update or correct Content on becoming aware of any errors or inaccuracies and shall provide such assistance as Zoopla shall reasonably require to identify and remedy any unauthorised use of Content;
f. it has the authority to market the properties in the Content;
g. it has read and will abide by the Member Criteria and any policies that are relevant to the provision of the Services and the Contract; and
h. it has read and will abide by all notices posted on the Website(s) and emails from Zoopla from time to time that are relevant to the provision of the Services and the Contract.
5.2 The Member acknowledges and agrees that:
a. neither Zoopla nor any Group Company shall be under any obligation to monitor or censor the Content that appears on the Website(s) but Zoopla reserves the right for itself (and the Group) to do so;
b. neither Zoopla nor any Group Company is responsible for any error or omissions in any Content;
c. when using Member Outputs, the Member will comply with all Applicable Law (including any requirements under Applicable Law to make any end-user aware if such Member Output has been generated using autonomous technology (fully or partial), machine learning or other analogous technologies);
d. Member Output may be generated using machine learning, autonomous (full or partial) technology or other analogous technologies and may, from time to time, contain inaccuracies, fabrications, or misrepresentations and the Member accepts sole responsibility for its use of Member Output;
e. it will reasonably assist Zoopla in complying with any obligations relating to the Content under Applicable Law;
f. Zoopla may use and share Content with third parties and Group Companies as set out in this Contract. In addition, as part of the Services the Member may be provided with access to data, including that derived from the Content and data provided by Group Companies, Zoopla’s Members and other third parties (“Provided Data”). Zoopla takes reasonable care to ensure that such Provided Data is accurate and up to date but makes no representation or warranty about the accuracy or completeness of such Provided Data and the Provided Data is not intended to be, and must not be treated by a Member as, comprehensive but an aggregation of the Content and data available to Zoopla at the time of provision and available to the Member in accordance with its level of membership;
g. it will specify the names of its feed and/or Upload Systems and providers on the Order Form, with any change to be made by the Member by sending written instructions to Zoopla at [email protected] or such other contact details as Zoopla may provide from time to time. Zoopla will use reasonable endeavours, subject to the requirements of the Upload System, to implement the changes within 3 Business Days.
h. technological failure or third-party failure (including any failure of any Upload Systems provided by a third party, including any Group Company) for any reason may impede the provision of the Services or prevent access to all or any part of the Content displayed on the Website(s) or to the Upload Systems. Zoopla makes no representation or warranty that the Website(s), the Services, the Content or the Upload Systems will be accessible or available at all times, or that the whole or any part of the Website(s), Services, the Content or Upload Systems will be free from error and Zoopla shall have no liability for any failure, errors, acts or omissions in respect of any third party or Group Company Upload Systems or any change to Upload Systems. While Zoopla will make reasonable endeavours to notify the Member in advance, it may suspend temporarily or alter the operation of the Website(s), Services or the Upload System without notice to the Member; and
i. Zoopla may limit the number of photographs that may be displayed by the Member to 20 images per property.
6. Restriction or removal of Content
6.1 Zoopla:
a. may in its absolute discretion, at any time, remove, cause to be removed or decline to display any Content on the Website(s):
if the Member is in breach of any of the warranties, representations and undertakings set out in clause 4;
which fails to comply with the requirements set out in clause 5; and/or
if Zoopla has reason to believe that the Member does not hold the necessary authority, consent or licence to use, display, reproduce or publish the Content as contemplated in clause 7.3,
Zoopla shall notify the Member of such decision either prior to, or at the time of, the relevant Content being removed or rejected. Zoopla shall, subject to Applicable Law, provide the Member concerned with a statement of reasons explaining the facts, circumstances or third-party notifications that led Zoopla to making the decision to suspend, remove or decline to display the Content;
b. may without prejudice to Zoopla’s right as set out in clause 6.1a above, require the Content to be amended at any time if Zoopla considers or has reason to believe that the Member is in breach of the Contract or any Applicable Law, Member Criteria or industry code of conduct or where it deems in its absolute discretion the Content to be of poor quality in terms of presentation, information provided or otherwise; and
c. reserves the right to charge the Member for additional fees or in a manner it deems appropriate or on a per property basis if Zoopla has reason to believe that Content uploaded by any of the Member’s branch offices is in breach of clause 6.1a above.
7. Intellectual Property
7.1 The Member grants Zoopla and the Group, and where relevant any subcontractors engaged to provide the Services, a worldwide non-exclusive, royalty free, irrevocable, perpetual licence to copy, reproduce, display, sell, publish, adapt and otherwise use the Content and, subject to compliance with clause 13, the data provided to Zoopla as set out in clause 14 for any purpose whatsoever (including to create Derived Data to provide such Content to third parties and including using it as an input to autonomous technology (fully or partial), machine learning or other analogous technologies). This licence shall survive expiry or termination of the Contract, but (for the avoidance of doubt) shall have no effect on the Member’s rights (or its licensor’s rights, as applicable) in respect of the Content, except to the extent specified in the Contract. The Member agrees that Zoopla and any Group Company may, but shall not be required to, identify the Member as the source of the Content on the Website(s) or in any other medium through which the Content or any derivative of the Content is published or displayed.
7.2 The Member acknowledges and agrees that all intellectual property rights in the Services, the technology supporting the Services and the Website(s) and any intellectual property rights which may subsist in any outputs from autonomous technology (fully or partial), machine learning or other analogous technologies created by Zoopla and any other data and materials created by Zoopla in connection with the Services, including Derived Data, vest in Zoopla and/or its licensors/subcontractors and that the Member has no rights in, or to, such intellectual property other than the right to use the same in accordance with the Contract. For the avoidance of doubt, except to the extent otherwise specified in the Contract, all intellectual property rights in the Content shall remain vested in the Member (or its licensors, as applicable).
7.3 The Member represents, warrants and undertakes that it holds all necessary authorities, consents and licences necessary to use, display, reproduce, publish the Content and has authority to and grants Zoopla (and its Group Companies) a licence of the Content on the terms set out in clause 7.1.
7.4 The Member shall not publish, disclose, reproduce or create any derivative works from any information obtained pursuant to the Member’s use of the Services unless expressly agreed in writing by Zoopla.
8. Fees
8.1 Subject to any express terms in the Order Form, Fees (plus VAT and any other taxes or duties thereon) and any other charges due under the Contract shall be paid by the Member in accordance with these Member Terms and Conditions.
8.2 Zoopla shall invoice the Member monthly in advance (or in arrears for Services provided either on a one-off basis, a “Pay per Lead” basis, or monthly in arrears) on or around the 1st day of each month and the invoice shall become payable 14 calendar days after the invoice date.
8.3 The Member shall pay the Fees to Zoopla by direct debit (or by such other method as may be agreed in writing by Zoopla) on the due date to such account as Zoopla may from time to time advise and where payment is to be made by direct debit the Member hereby authorises Zoopla (or a Group Company on its behalf) to collect the payment on the due date. A Force Majeure Event shall not relieve a party of its duty to pay the Fees as they fall due under this Contract up to the date of termination and no refunds of Fees paid in advance shall be payable as a result of a Force Majeure Event.
8.4 If the Member fails to pay any amount due to Zoopla (or any Group Company) by the due date for payment, then:
a. Zoopla on behalf of itself and the Group reserves the right to charge interest on any outstanding amounts at the rate of 4% per annum above HSBC Bank Plc’s base lending rate in force from time to time (or if the rate is zero or below, 4%) or such higher amount as may be permitted by statute from the due date until settlement of the outstanding sums or discharge of the debt; and
b. without prejudice to any other right or remedy available to Zoopla, Zoopla shall be entitled to terminate the Contract or suspend provision of the Services (in accordance with clause 11.4 or 11.6 respectively), remove any reference or prevent access to the Content submitted to the Website(s) and/or prevent access to Lead Content, Member Output and any other data generated in connection with the Member’s use of the Services until payment of all outstanding Fees and any associated charges is made in full.
8.5 Zoopla reserves the right to charge the Member its reasonable administration costs in dealing with any failed payments and/or its costs in relation to pursuing outstanding amounts (including legal fees and expenses).
8.6 Zoopla reserves the right to require the Member to pay a deposit before making the Services available to the Member. If a deposit is required, it shall be repaid by Zoopla to the Member on termination of the Contract, subject to Zoopla being permitted to offset any amounts due from the Member under the Contract against any such deposit repayment.
8.7 Zoopla reserves the right to charge a monthly reasonable administration fee on any account where payments are not made by direct debit.
8.8 Zoopla reserves the right to charge the Member a reasonable administration fee per branch or branch equivalent (in the case of an Agent or Online Agent respectively) or per Development (in the case of a Developer) if having terminated one Contract with Zoopla they wish to enter into another Contract with Zoopla or the Group within 12 months of the termination date.
8.9 Zoopla does not guarantee the quality or quantity of Leads it provides to the Member or the accuracy or completeness of any Lead Content. No refunds or credits will be given by Zoopla for failure to provide a certain number of Leads.
8.10 Where an Initial Term, Minimum Term or Renewal Term applies, Zoopla reserves the right to increase the Fees at the end of the Initial Term or Minimum Term and each Renewal Term by giving at least 15 (fifteen) days’ notice to the Member. Where such notice is not given, the parties agree that the Fees shall automatically increase at the end of the Initial Term or Minimum Term and each Renewal Term in line with the percentage increase in the UK Retail Prices Index since the Fees were last set.
8.11 Where no Initial Term, Minimum Term or Renewal Term applies, without prejudice to the generality of clause 1.3, and in addition to clauses 6.1c and 4.2d, Zoopla reserves the right to vary its Fees and any structure of charges in place from time to time subject to providing 15 (fifteen) calendar days’ written notice to the Member (“Fee change notice period”). Any Services provided after expiration of such Fee change notice period will be subject to the relevant new Fees and/or new charging structure.
8.12 Any suspension of Services by Zoopla in accordance with the Contract (including without limitation for breach of Contract, breach of the Member Criteria or failure by a Member to complete the Onboarding Requirements) or termination of the Contract by Zoopla will not relieve a Member of its obligations under the Contract, including the obligation to pay Zoopla the Fees, including those arising after the date of termination or suspension.
9. Liability
9.1 All warranties and representations (whether express or implied) provided by Zoopla (or any Group Company) are, to the fullest extent permitted by law, excluded from the Contract.
9.2 Nothing in any Contract shall exclude or limit either party’s liability for:
a. death or personal injury caused by that party’s negligence;
b. fraud or fraudulent misrepresentation; or
c. any other liability which cannot be excluded or limited by law.
9.3 Subject to clause 9.2:
a. Zoopla and the Group Companies shall not be liable to the Member and Authorised Users under or in connection with the Contract, whether in contract (including under any indemnity), in tort (including negligence), under a warranty or representation, under statute or otherwise, for any losses suffered or incurred by Member or Authorised Users arising out of: (i) any loss of actual or anticipated profit or loss of revenue; (ii) any loss of business, business opportunity; (iii) any loss of or damage to goodwill; (iv) loss of, corruption of or damage to any data; (v) any loss of contracts, loss of anticipated savings; or (vi) any indirect, special, incidental or consequential loss (including where such loss or damage is of the type specified in (i) to (v) (inclusive)); and
b. Zoopla and the Group Companies’ total aggregate liability to the Member and all Authorised Users (whether in contract, tort or otherwise) arising out of or in connection with the Contract shall be limited to the aggregate amount of Fees (excluding VAT) paid by the Member under the relevant Contract in the 12 month period immediately preceding the first event giving rise to the loss resulting in liability of Zoopla (or the relevant Group Company). This liability may be further limited by the relevant Product Specific Terms and Conditions in respect of any claim relating to Services to which those Product Specific Terms and Conditions apply.
9.4 Neither Zoopla nor any Group Company shall be liable for any liability caused by:
a. any breach of the Contract by the Member or any Authorised User; or
b. the Member or any Authorised User using, altering or manipulating any data provided by Zoopla or changing the manner in which such data are represented.
9.5 The Member shall indemnify Zoopla (and the Group) against all losses and expenses incurred by them in relation to any third party claim arising from the Content, or from the content of any websites that are linked to from the Content, or misuse by the Member or any Authorised User of the Services (including any claim that such Content or misuse infringes the intellectual property rights of a third party), except to the extent that the foregoing results directly from the negligence of Zoopla (or any Group Company). The Member agrees that Zoopla has the right to enforce the indemnity under this clause on behalf of its Group Companies and their directors, officers, employees, agents and subcontractors (“Zoopla Third Parties”); and recover losses and expenses suffered or incurred by Zoopla Third Parties and that the Member will be liable under this indemnity as if those losses had been suffered or incurred by Zoopla.
9.6 Where a Member enters into a contract with Zoopla for the benefit of Authorised Entities, the Member and each Authorised Entity shall be jointly and severally liable under the Contract.
9.7 The Member agrees that this clause 9 is fair and reasonable.
10. Confidentiality
10.1 Subject to clause 10.2, a party shall disclose information not in the public domain relating to the other party only if:
a. the person to whom the disclosure is made needs the information in order for the disclosing party to carry out its obligations under the Contract;
b. disclosure is to that party’s professional advisers, auditors, investors, potential investors, Group Companies, insurers or bankers; or
c. disclosure is required by Applicable Law, or a court or governmental or regulatory body.
10.2 Zoopla will be permitted to issue announcements and releases relating to the Contract, the transactions contemplated by the Contract, the identity of the Member and the relationships between the parties without the prior consent of the Member.
11. Termination and effect of termination
11.1 Each Contract shall commence in accordance with clause 1.1 and shall continue until terminated in accordance with these Member Terms and Conditions. Where an Initial Term or Minimum Term applies, the Contract shall continue for the Initial Term or Minimum Term (and if both apply, for the longer of the two) (unless terminated in accordance with these Member Terms and Conditions), after which the Contract shall automatically renew for successive periods of 12 months (or such other renewal period as stated in the Order Form) (each a “Renewal Term”).
11.2 Termination
a. During an Initial Term, Minimum Term or Renewal Term, Zoopla or the Member shall only be entitled to terminate the Contract without cause on at least one month’s notice, such termination to take effect on expiry of the Initial Term or Minimum Term (and if both apply on expiry of the last to expire of the two) or Renewal Term (as applicable). For example, if a Contract starts on 15 January 2026 and has an Initial Term of 12 months, a Member cannot terminate the Contract until 14 January 2027. In order to terminate, the Member must serve written notice via Zoopla’s cancellation form on or before 15 December 2026. This clause does not prevent the Member from exercising its right to terminate the Contract pursuant to clause 2.3 (where applicable).
b. Where no Initial Term or Minimum Term is specified in the Order Form, Zoopla or the Member shall only be entitled to terminate the Contract for convenience on at least one month’s notice to the other party, such notice to expire at the end of a calendar month. For example, a Member may serve notice to terminate on 16 April 2026 but that notice shall not take effect until 31 May 2026 (being the last day of the calendar month following service of the notice). This clause does not prevent the Member from exercising its right to terminate the Contract pursuant to clause 2.3 (where applicable).
11.3 If Zoopla receives notification from a Member under clause 4.5 the Member may terminate the part of its Contract relating to the applicable Development (but no other part of its Contract) at the end of the calendar month in which Zoopla receives the notification.
11.4 Either party may terminate the Contract:
a. immediately by giving written notice to the other party if the other party persistently breaches the Contract; or
b. on 30 calendar days’ written notice to the other party if the other party is in material breach of this Contract except that if the other party remedies the breach to the satisfaction of the party which served the termination notice before the expiry of the 30-day notice period, the notice of termination shall be revoked. (For the avoidance of doubt, any failure by the Member to pay any amount due to Zoopla on the due date for payment shall be considered a material breach for the purposes of this clause 11.4b).
11.5 Zoopla may terminate the Contract on 30 calendar days’ written notice to the Member if, in Zoopla’s reasonable opinion, the Member’s financial position is such that the Member’s capability to adequately fulfil its obligations under the Contract is in material jeopardy.
11.6 Without limiting their other rights, Zoopla (or any Group Companies on its behalf) may immediately suspend the Services or access to, or temporarily remove, any Content from the Website(s) (or cause any of those things to occur) if the Member breaches the Contract and fails to rectify that breach immediately following receipt of notice from Zoopla requesting it to do so.
11.7 On termination of the Contract for whatever reason:
a. all Fees and any other sums due from the Member to Zoopla (or any Group Companies) shall immediately become payable and the Member shall immediately pay Zoopla such sums in full;
b. the licences referred to in clause 4.2g (or contained in any Product Specific Terms and Conditions) shall immediately terminate;
c. the Member shall immediately cease using the Services and permanently delete any access passwords for the Services or the Upload Systems;
d. without prejudice to clause 11.7f, the Member’s access to Content and all other data generated in connection with the Member’s use of the Services shall cease;
e. any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract, which existed at or before the date of termination shall not be affected; and
f. any provision of the Contract which is expressed as surviving the Contract or which is required to survive the Contract to give effect to such provision shall survive termination.
12. Force majeure
Neither party shall breach the Contract by reason of any delay or failure in performance resulting from a Force Majeure Event. However, if the Force Majeure Event continues to cause a party to need relief from the impact of its delay or failure for one month or longer, the other party may terminate the Contract immediately by giving notice to the affected party.
13. Data Protection
The Parties will comply with the Data Protection Schedule which forms part of these Member Terms and Conditions.
14. Data
14.1 Zoopla has access to the following data, which is provided in connection with, or is otherwise generated as a result of, the provision and use of the Services:
a. contact details of Members and Authorised Users;
b. the Content, which is used by Zoopla in the provision of its Services for the Members and Authorised Users;
c. the Content, which may be:
used by Zoopla in its sole discretion for Zoopla’s business purposes, including (without limitation) to further develop Zoopla products and services; and
provided by Zoopla to third parties and Group Companies by Zoopla in its sole discretion for Zoopla’s business purposes, including (without limitation): (i) to support customer prospecting for such third parties and Group Companies and (ii) increases visitor traffic to the Website(s);
d. recordings of Lead telephone calls and calls made by Members and its Authorised Users in response to Leads;
e. information relating to Leads as detailed further in Zoopla's privacy notices; and
f. cookie data (or similar), as detailed further in the Zoopla's cookie policies.
14.2 Members shall not have access to any of Zoopla’s or its Group Companies’ business generated information.
15. Content Display and Additional Services
15.1 Subject to the payment of all applicable Fees, Member’s properties are displayed as a result of searches carried out by Website users by reference to one or more objective criteria which are extracted from the Content (for example, location, number of bedrooms, bathrooms, price point). Search results on the Website(s) are dynamic and personalised to the Website user, based on each Website user’s search history and preferences. Zoopla may, from time to time, change the objective criteria which are used by Website users to order the search results. Following a search by a Website user, each Website user may adjust the order in which properties are displayed according to their own unique requirements.
15.2 If a Member wishes to improve the visibility of their listings , a Member may upgrade their Services to include a premium placement or additional services, for example, to place the Member’s listing in the first three results (subject to relevant pre - selection criteria) which appear following a Website user’s search query. Zoopla offers a range of additional services to facilitate this, which may be available to purchase at an additional cost to the Member’s standard monthly Fee. The nature of these additional services changes and develops over time. To find out more about the options which are currently available, Members should contact their Zoopla Account Manager.
15.3 In respect of Agents, for Website users in search of an Agent, recommended Agents will be displayed on the Website(s) based on the package that the Member has with Zoopla. Agents on the highest package level with Zoopla will be listed first following, and in accordance with, a Website user’s search query.
16. Ancillary Services
In addition to advertising properties, Zoopla provides a range of ancillary services via the Website(s) which complement this core offering. Examples of the types of ancillary services made available include, without limitation, the provision of information relating to utilities, property mortgages and insurance options, which may be available to users of the Website(s) in relation to properties which they choose to view. Zoopla offers Members the opportunity to advertise ancillary services on the Website(s) for an additional cost or as part of their subscription package, subject to the Contract and any relevant Product Specific Terms. Members can contact their Zoopla Account Manager for more details of the options available.
17. Compliance with Relevant Requirements
17.1 The Member shall:
a. comply with the Relevant Requirements;
b. not engage in any activity, practice or conduct which would constitute an offence under sections 1, 2 or 6 of the Bribery Act 2010 if such activity, practice or conduct had been carried out in the UK;
c. have and shall maintain in place throughout the term of the Contract its own policies and procedures (including but not limited to adequate procedures under the Bribery Act 2010), to ensure compliance with the Relevant Requirements and clause 17.1b, and will enforce them where appropriate;
d. promptly report to Zoopla any request or demand for any undue financial or other advantage of any kind received by the Member in connection with the performance of the Contract;
e. immediately notify Zoopla (in writing) if a foreign public official becomes an officer or employee of the Member and the Member warrants that it has no foreign public officials as officers or employees at the date of the Contract; and
f. on Zoopla’s request, certify to Zoopla in writing signed by an officer of the Member, compliance with this clause 17 by the Member. The Member shall provide such supporting evidence of compliance as Zoopla may reasonably request.
17.2 Breach of this clause 17 shall be deemed a material breach.
17.3 For the purpose of this clause 17, the meaning of “adequate procedures” and “foreign public official” and whether a person is “associated” with another person shall be determined in accordance with section 7(2) of the Bribery Act 2010 (and any guidance issued under section 9 of that Act), sections 6(5) and 6(6) of that Act and section 8 of that Act respectively.
18. Feedback and Complaints Procedure
18.1 Zoopla has a process in place to deal with concerns or any complaints which Members may have, including concerns regarding the Contract or the Services.
18.2 To contact Zoopla with any concerns, the Member should email [email protected]. Zoopla will endeavour to acknowledge the email within 2 Business Days of its receipt and, where necessary, will request any additional information that Zoopla may deem necessary to investigate the concern. Each complaint will be investigated and assessed by Zoopla as soon as possible.
18.3 If the Member is unhappy with the outcome of Zoopla’s investigation of the complaint, the Member is entitled to email details of the complaint to [email protected] or such other email address as may be notified to Members from time to time, marked for the attention of the Head of Customer Support. Alternatively, the Member can contact the Head of Customer Support in writing at the following address: Head of Customer Support, Zoopla Property Group, The Cooperage, 5 Copper Row, London, SE1 2LH.
18.4 If the Member is dissatisfied for any reason with the final decision of the Head of Customer Support, the Member is entitled to refer their complaint for mediation by an appropriate external mediator. For these purposes, an appropriate external mediator would be one who Zoopla deems to be suitably qualified and who is registered with either Independent Mediators or IPOS Mediation. The apportionment of any costs incurred in relation to the mediation process shall be determined in good faith between Zoopla and the Member, on the basis of the mediator’s recommendation.
18.5 Zoopla shall not be obliged to consent to mediation in circumstances where a Member has historically made repeatedly unsuccessful mediation attempts, whether in respect of the same or a prior complaint. If a complaint is referred for mediation, the parties agree to participate in such mediation in good faith.
19. General
19.1 Nothing in these Member Terms and Conditions or any Product Specific Terms and Conditions is intended to establish an exclusive arrangement between the Member and Zoopla (or any Group Companies), nor any partnership or appoint either party the agent of the other, or otherwise authorise either party to commit the other in any way whatsoever. Each party confirms it is acting on its own behalf and not for the benefit of any other person.
19.2 The Member may not assign or otherwise create any interest in any of its rights and obligations under the Contract without the prior written consent of Zoopla. Zoopla may subcontract the provision of the Services without the prior consent of the Member and assign, novate or otherwise transfer the Contract to another Group Company at any time without the prior written consent of the Member.
19.3 If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause 19.3 shall not affect the validity and enforceability of the rest of the Contract.
19.4 No failure or delay by Zoopla (or any Group Company) provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the future exercise of that or any other right or remedy. No single or partial exercise of any right or remedy by Zoopla (or any Group Company) shall preclude or restrict the further exercise of that or any other right or remedy.
19.5 Any notice given to a party under or in connection with the Contract shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office or by email to its nominated email address or webform as specified on the Order Form. Any notice will be deemed to have been received (i) if delivered by hand, on signature of a delivery receipt, (ii) if sent by pre-paid first-class post or other next working day delivery service, on the second Business Day after posting or at the time recorded by the delivery service, or (iii) if sent by email, at the time of transmission. This clause 19.5 does not apply to the service of any proceedings or other documents in any legal action or other method of dispute resolution.
19.6 Except for the Group Companies (who may enforce relevant provisions of the Contract), a person who is not a party to this Agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.
19.7 The construction, validity and performance of the Contract and all non-contractual obligations arising from or connected with the Contract shall be governed by English law and the parties hereby irrevocably submit to the exclusive jurisdiction of the English courts to resolve any dispute between them.
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