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A late rent payment charge will be made for rent payments that are over 2 weeks late. The fee will be 3%, plus the Bank of England base rate If the tenant loses keys during the term of the tenancy (or other security devices), a charge of £12 inclusive of VAT per key will be made. Please note, we charge only a reasonable cost for lost keys or security devices and receipted invoice will be provided if requested If the tenant makes any changes to the tenancy agreement (for example adding a new tenant, allowing a pet or requesting a change in rent payment date) a £48 charge inclusive of VAT will be made At the end of the tenancy we can provide if requested a landlord reference to your new landlord or letting agent. We charge a fee of £48 inclusive of VAT for providing this service.
Complaint Procedure: We are committed to providing a professional service to all our clients and customers. When something goes wrong we need you to tell us about it, this will help us improve our standard
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaints to the Property Ombudsman, to consider, without our final viewpoint on the matter
What will happen next?
We will send a letter acknowledging receipt of your complaints within three working days of receiving it, enclosing a copy of this procedure We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff We will write to you within 15 days of receiving your request for a review, confirming our final viewpoint on the matter If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review
The Property Ombudsman Ltd
House, 43-45 Milford Street
Wiltshire SP1 2B
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case
The Property Ombudsman requires that all complaints are addressed through this in-house complaint procedure, before being submitted for an independent review
Estate Agents in Coventry & Kenilworth | Brian Holt ...
Office 1 & 2 Buildmain Business Centre, Laburnum Street, Atherton, Greater Manchester M46 9FP
express let ltd is a member of Client Money Protect . Membership number CMP001799
Water consumption is based on average water usage for the predicted occupancy of the property based on the number of bedrooms.
Total annual consumption (in cubic meters) is then averaged into a monthly cost.
Note: If you have 2 separate suppliers for water and sewage, you may receive 2 separate bills.
The Council Tax cost displayed is based on the council tax band and on the basis of 2 adults living at the property. The monthly cost shown excludes any discounts and is rounded to the nearest pound.
Full information on Council Tax discount entitlements can be found on the Gov.UK's website.